ParcelOK LogoParcelOK

Privacy Policy

Last Updated: September 12, 2025

Welcome to ParcelOK ("we," "us," or "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, you may not access the site.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

  • Tracking Information You Provide: We collect the tracking numbers you voluntarily provide to us when you use our core service to look up package information.
  • Log and Usage Data: Our servers may collect certain metadata when you access the Site, such as your IP address, user agent, and access times. This information is used to maintain the quality of the service and to provide general statistics regarding the use of our website.

2. How We Use Your Information

Having accurate information permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

  • Provide the Core Tracking Service: We submit the tracking number you provide to the corresponding shipping carriers (e.g., USPS, UPS, FedEx, DHL) to retrieve and display tracking information to you.
  • Improve Our Website: We use log and usage data to analyze trends, administer the site, and improve the overall user experience.
  • Enhance Functionality: We use cookies to remember information, such as your previously entered tracking numbers, so you don't have to re-enter them each time you visit.

3. Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience.

  • Our Cookies: We use cookies for essential site functionality. For example, we use a cookie to remember the tracking numbers you have previously searched for.
  • Third-Party Cookies: Our Site uses third-party services, Google Analytics and Google AdSense, which may also place cookies on your computer.
    • Google Analytics: We use Google Analytics to understand how our visitors engage with our site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google. Google uses this information to evaluate your use of our website and compile reports on website activity.
    • Google AdSense: We use Google AdSense to serve advertisements on our site. Google uses cookies, such as the DoubleClick cookie, to serve ads based on a user's prior visits to our website or other websites.

You can review your ad settings and opt out of personalized advertising by visiting Google's Ads Settings.

For more information on how Google uses data when you use our site, you can visit: https://policies.google.com/technologies/partner-sites.

Most browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.

4. Information Sharing

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include:

  • Shipping Carriers: We must share the tracking number you provide with the respective shipping carrier to fulfill your tracking request.
  • Third-Party Service Providers: As detailed above, services like Google Analytics and Google AdSense collect data as part of their operations. We do not share your data with them directly; they collect it through the use of their cookies and technologies integrated into our site.
  • Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Third-Party Websites

The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information.

7. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at: [email protected]